Store Policies

Return Policy: You may return most new, unopened items sold and fulfilled by Gamer's Cache within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

The following explains our refund and return polices for the various merchandise and services that we offer:

Singles

Due to the volatile nature of the singles market, we do not accept returns on Magic singles. However, there are two exceptions to this policy.

1) If you are not satisfied with the condition of singles you have received, simply contact us within 48 hours of receiving the cards to request a return. Once you are given approval for the return, return the merchandise in the same condition we sent it, and we will exchange the item(s). Please be aware that this does not apply to individual cards listed as being in "MP" (Moderately Played) condition or worse (HP and Damaged). In the event that we are unable to exchange the item(s), we will issue a full refund for the purchase price of the item(s). At our discretion, images will be required before a return can be authorized. This generally applies in cases of excessive condition issues or higher-value singles.

2) If you have received item(s) that you did not order, simply contact us within 48 hours of receiving your items to request a return. Once you are given approval for the return, return the merchandise in the same condition we sent it, and we will exchange the item(s). In the event that we can not exchange the item(s), we will issue the customer a full refund for the purchase price of that item(s). In these cases, we will also refund all reasonable shipping charges associated with the return.

Sealed Products & Apparel Items

If you would like to return any apparel items * or factory-sealed merchandise that we have sent you, for any reason, simply contact us within 48 hours of receipt. Once you are given approval for the return, simply return the merchandise in the same condition it was sent in, and we will refund your purchase price, less the shipping charges. If the return is being made due to a mistake on our end, we will also refund all shipping charges associated with the transaction. However, if a factory-sealed item was sent to you (for example, a sealed starter deck) and you opened the item, that item cannot be returned. There are no exceptions to this policy.

* Upon receipt of return, the apparel will be inspected, and if any signs of wear are visible, the acceptance of the return may be refused.

Refunds Refunds are requested after we receive and process your return. You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (see below for specific guidelines). We'll notify you via e-mail of your refund once we've received and processed the returned item.

If you pay by:

Your refund will go to:

... time until return is processed:

Credit Card

Credit Card

3-5 business days

Bank Account

Bank Account

Up to 10 business days

Check OR

Money Order

Store Credit Balance

1 business day

Your Privacy Gamer's Cache is committed to protecting your privacy. We only use the information we collect about you to process orders and to provide support and upgrades for our products. Please read on for more details about our privacy policy.

What information do we collect? How do we use it? When you order, we need to know your name, e-mail address, mailing address, credit card number, and expiration date. This allows us to process and fulfill your order and to notify you of your order status. When you enter a contest or other promotional feature, we may ask for your name, address, and e-mail address so we can administer the contest and notify winners. You agree to be added to our mailing list for future promotions and deals. When you order through our website, you are opting in to receive newsletters about promotions, coupons, and important company announcements. All emails are sent through ConstantContact and you may opt out if you wish to no longer receive newsletters from us or our MTG partners.

How does Gamer's Cache protect customer information? We use a Secure Server for collecting personal and credit card information. The secure server layer (SSL) encrypts (scrambles) all of the information you enter before it is transmitted over the Internet and sent to us. Furthermore, all of the customer data we collect is protected against unauthorized access.

What about "cookies"? "Cookies" are small pieces of information that are stored by your browser on your computer's hard drive. We do not use cookies to collect or store any information about visitors or customers.

Will Gamer's Cache disclose the information it collects to outside parties? Gamer's Cache does not sell, trade, or rent your personal information to companies not affiliated with Gamer's Cache. Gamer's Cache may provide aggregate statistics about our customers, sales, traffic patterns, and related site information to reputable third-party vendors, but these statistics will not include personally identifying information.

Gamer's Cache may release account information when we believe, in good faith, that such release is reasonably necessary to (i) comply with law, (ii) enforce or apply the terms of any of our user agreements or (iii) protect the rights, property or safety of [Company Name], our users, or others.

In Summary Gamer's Cache is committed to protecting your privacy. We use the information we collect on the site to make shopping at Gamer's Cache .com as simple as possible and to enhance your overall shopping experience. We do not sell, trade, or rent your personal information to others.

Your Consent By using our Web site, you consent to the collection and use of this information by Gamer's Cache , Inc. If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it.

Gamer's Cache also provides links to affiliated sites. The privacy policies of these linked sites are the responsibility of the linked site and Gamer's Cache has no control or influence over their policies. Please check the policies of each site you visit for specific information. Gamer's Cache cannot be held liable for damage or misdoings of other sites linked or otherwise.